I was an existing client when Anthony bought the practice, and I have realised what a difference a customer-based approach has made. The service at C&R is second-to-none! I have worn glasses since the age of 9 and have never known an opticians like C&R – the warm welcome, the coffee and the thorough eye examination. I LOVE my new glasses and they get lots of comments from others. I like the fact that they are made in France and that they have an interesting design and shape. To be honest though I could have bought many other pairs as the selection available is excellent. I wear my glasses a lot more now instead of contact lenses as I feel much more comfortable in them. Thank you for such excellent service – I feel the practice knows and understands my needs and makes the experience very personal.
I like Clarke & Roskrow for the very personal service, friendly atmosphere and ongoing advice. Keep up the good work!
I chose Clarke & Roskrow Optometrists because of the positive reports I had heard from friends and family in the town. I like the professionalism combined with the friendliness and jokes. It was refreshing to have a new pair of glasses that immediately fitted well and the prescription was correct. My new glasses are lightweight and comfortable.
I was recommended to Clarke & Roskrow Optometrists by a friend. I find all the staff to be very professional, but also friendly in their approach. Anthony is very experienced and knowledgeable – he explains things to me at every stage. The glasses he has provided have all been correct first time (unlike some previous opticians I have dealt with). My new glasses are stylish, fit properly, and do what I need.
We were clients of the previous owner, and really liked Anthony, his wife and the team after they had taken over the practice. I am treated with great courtesy by attentive and pleasant staff. I love my new frames, and my vision is much improved.
I have been going to Clarke & Roskrow for 28 years, and the changes made recently have enhanced my experience! I like the original frames on offer and the personal service. Time and trouble taken is second-to-none. I like the fact that my glasses are different and the same as everyone elses! I LOVE my new Anne &Valentin frames. I have received loads of compliments about my new glasses! Thank you for the time, care and trouble you all take to ensure the lenses are correct, the frames are comfortable, and for the advice regarding frames and styles. You all have lots of patience!
I chose to visit Clarke & Roskrow because of their reputation for excellent service and great selection of frames. You are made to feel so welcome and “at home” at C&R, service is second-to-none. My new glasses are fun and you don’t see them anywhere else, plus the quality is excellent!
I’ve always been a client of this practice (when it was K&G Roskrow Opticians) and have been impressed with all the changes made by Anthony Clarke since he and his wife Karen took over the practice. It’s a much more personal experience – we are always made to feel very welcome, nothing is too much trouble. I love the style of my new glasses and the quality is excellent. As a family, we are very pleased with the care and attention we always receive. I feel we are all in excellent hands.
I like Clarke & Roskrow Optometrists because of the welcoming, one-to-one service, great range of eyewear, with something a bit “different”. I found the experience to be very thorough and the team spent time with me, I never felt rushed. I love my glasses because they are so unique and have a real “wow” factor. I get comments about my new glasses all the time because they are so striking. I’ve recommended my mum and other clients to Clarke & Roskrow because I know they will be looked after and enjoy the same level of care as I have received. Love, Love, Love!
I really value the service that you provide. My glasses are fantastic, but it’s your attention to detail and how you have continued to look after me that really differentiates Clarke & Roskrow Optometrists from other businesses.
I decided to go “old school” and go to a proper optician, after having been to a “competitor” on the High Street. I was peering through the window, looking for something different, and was persuaded to enter by what I saw in the window display. The experience was entirely different to what I remember, not dark or dingy but a totally relaxed and comfortable atmosphere. The team were very friendly and entirely professional, giving me good advice and helping me through the whole process, providing me options for both comfort and “cool”-looking glasses. When I collected my new glasses a great deal of time and effort was given to fitting and final adjustment. I would also have enjoyed the chocolates, were it not for my 11 year old daughter eating them all! I would strongly advise anyone in need of new glasses and who’s looking for something that little bit different to visit Clarke & Roskrow Optometrists.
I decided to swap to Clarke & Roskrow as I was less than happy with my previous pair of glasses purchased from Specsavers. The only advantage of the latter were that they were cheap! The quality of the lens was poor – they were thick and my peripheral vision was blurry.
All the team I had contact with at Clarke & Roskrow were friendly and professional and, with their guidance, I found it an easy task to select my new frames. I am delighted with my new glasses – thin, lightweight lenses. I will definitely be returning.
As someone who puts a lot if time into my golf game and low single figured handicapper I am always on the lookout for anything that might help me improve my scoring on the golf course. My Maui Jim sunglasses were a game changing boost the first time I played with them. I was more relaxed and comfortable not having to squint, I could feel the result of this right through my swing. Staring into bright sunshine and being able to pick the ball out very easily was amazing. On a bright day I often find I am the only one of my playing partners able to see where the ball has gone, the contrast they provide and the colour enhancement really makes a massive difference. I would not be without them on the course now, I really do believe they offer me an advantage over other players not wearing them.
I went to Clarke & Roskrow Optometrists because I was SO dissatisfied with Specsavers and thought that a small independent optician would suit better. Always a friendly welcome and a cuppa, trained staff who seem to know what they’re talking about, a 100% improvement on past experiences with other opticians. My varifocals are set just right for my eyes, no more eye strain! You’re all so passionate about getting things right and nothing is too much trouble. The little “choccies” here and the and the nice brew are always welcome. Keep up the good work!
My absolute trust in the skill and expertise of Anthony Clarke in particular ensures that I an my family members will be lifelong clients. His correct diagnosis of condition was confirmed by a Consultant Ophthalmologist at Leicester Royal Infirmary, and subsequently treated successfully. The whole experience at Clarke & Roskrow Optometrists is superb and such a refreshing change from either the conveyor belt model offered by so many of the national chains or the drab old fashioned established private practices. A good selection of modern frames and some gentle encouragement to try something a little bolder means that I have a new look – with which I am delighted. And I do like the pretty cups and saucers in which you serve your delicious coffee!
I chose Clarke & Roskrow Optometrists because they are friendly, knowledgeable, welcoming, helpful and professional. I went to Specsavers some years ago and would definitely say to them: “Should’ve gone to Clarke & Roskrow Optometrists!” My new glasses are exactly what I wanted them to be. Keep doing what you do!
I chose Clarke & Roskrow Optometrists on a friend’s recommendation. Compared to other opticians, the service and products are far superior. I love the style and quality of my new glasses, and the excellent lenses. Thank you for such great service.
We were former clients of K & G Roskrow and stayed on when Anthony took over; we are thrilled by the changes that he has made. At Clarke and Roskrow you feel special. Because of Anthony, and David (Pinborough, Dispensing Optician), I am becoming something of a collector of glasses. What I like – there is no branding! And it (the eyewear) oozes quality. Thank you for all your help, from the examination to the delivery and fitting of my new spectacles.
We already knew of David Pinborough (Dispensing Optician) from a previous practice, so we were pleased to join Clarke & Roskrow Optometrists. The service provided is perfect for us, so very helpful; you exceed all expectations, spending the time and effort to ensure we are happy with our specs. We love the way you spend the time in helping us to choose the perfect pair of glasses, always with a good aftersales service too! We hope to continue with the practice for many years to come. You have an excellent team that are always happy to spend time with us, especially if we just call in for even a small adjustment. And the coffee is always most welcome!
I have been going to Clarke & Roskrow Optometrists for a few years now. Not only do I think they are very professional but they also provide excellent customer service too. They have a great range of glasses; I particularly like my lastest pair, which I took some time in selecting, with the patient advice of the Dispensing Optician. A friendly business where nothing is too much trouble.
Clarke & Roskrow Optometrists were fantastic with all three of my boys aged 9, 7, and 4. We had an appointment all at the same time, which had potential to be a nightmare, but Antony was fantastic. We had a much more personal service. My new glasses are so stylish and exactly match my needs – I’m not sure how I managed without them! I cannot recommend Clarke & Roskrow Optometrists highly enough – so knowledgeable, a full service.
Thank you (from two very happy clients) for such wonderful service, given with such friendliness & warmth throughout the year. Keep up the good work! PS You make a lovely cuppa too!!
Our neighbour recommended Clarke & Roskrow Optometrists. I like the private consultation with a single expert practitioner; it gives me confidence and feels more personal. The reception and dispensing staff are also knowledgeable and cheerful. I found the whole experience more professional, individual, welcoming and trustworthy – it definitely isn’t a “conveyor-belt” approach! My glasses suit me, are light, stylish, feel good and do the job perfectly! I have had lots of compliments about my new glasses. Great service – I really feel cared for!
I was unhappy with my previous optician and, after asking around, I found Clarke & Roskrow Optometrists. Your practice looked inviting and a conversation with your Dispensing Optician was impressive. I was made to feel like an individual as opposed to a number. I left feeling that the whole event was a positive one. I like the quality of my new glasses and the choice of frames was very good. I wish you luck and will be please to recommend your services.
I was a longstanding patient of the previous owners K & G Roskrow Opticians. I must admit to having some misgivings when the practice was taken-over, but these were quickly dispelled on meeting Anthony Clarke as his professionalism, confidence and care are obvious. The Dispensing Optician David Pinborough compliments this care with his expertise and advice. The diagnostic care has been increased with the introduction of the retinal scanner (OCT), all adding to the confidence in the practice. The newsletter, The Church Street Chronicle, provides a refreshing update of what is happening in the practice generally and in the community – a great “whole”.
We were very impressed with the service at Clarke& Roskrow Optometrists – very welcoming, professional and high-tec. Having always wanted prescription sunglasses I have eventually succeeded. My Maui Jim sunglasses are my best buy – they are amazing!
I chose Clarke & Roskrow Optometrists because of the personalised service and fantastic choice of frames and lenses. I found the team at Clarke & Roskrow Optometrists to be extremely caring and patient with my indecisiveness. I never felt rushed. coffee on arrival was most welcoming. My new glasses are lightweight, with extremely thin lenses, and the colour and tone are just perfect. The aftercare service is unique to this practice.
I was recommended to Clarke & Roskrow Optometrists by my wife. I found the experience more personalised than I had experienced elsewhere. I also love the fact that I can actually see with my new glasses! I am very impressed with your customer service, it is very good!
I like the expert advice and friendly staff, much more personal and understanding than other opticians. I find my new glasses stylish and comfortable to wear, and my new sunglasses are fantastic! Thank you for the care and advice after my cataract surgery and for writing to my surgeon.
I was recommended to Clarke & Roskrow Optometrist by a friend. When I came in to make an appointment I had a lovely welcoming greeting. Your customer service is great and you are made to feel as though you matter and that you want your clients to be happy. My new glasses fit beautifully and I actually enjoy wearing them! When I was seen in a shop with my new sunglasses (Maui Jim), I explained to the assistant that they are prescription sunglasses so I could see what I was looking at; she said that she thought I must have been some famous! I can’t wait to come in for my next pair!
I find the practice very friendly and welcoming. My experience with Clarke & Roskrow Optometrists was very good. I was embarking on having varifocals for the first time and was given every attention to make sure my decision was right for me. I like my new glasses because I have two pairs, one varifocal and the other reading glasses. The reading glasses are red and blue and I have received lots of comments about how attractive they are – they work really well! It has taken a little time to get used to the varifocals, but David (Pinborough, Dispensing Optician) has been very accommodating – nothing was too much trouble to make sure that I am happy, and I am! I enjoyed my experience of having new glasses and choosing the frames because I was made to feel so welcome.
I chose Clarke & Roskrow Optometrists on the recommendation of my wife and neighbour. I was immediately impressed by the clear presentation of frames, the friendly staff and their enthusiasm, a happy group! I found the experience at Clarke & Roskrow Optometrists to be less rushed, with greater support with the decision-making process. I love my new sunglasses because I can now read in the sun! All I need to do now is persuade my wife to buy me a spare pair!
I chose Clarke & Roskrow Optometrists for the friendly, professional service and the wide choice of frames. My experience at Clarke & Roskrow Optometrists was excellent. I would unreservedly recommend the practice, the team are always very attentive.
I had previously used this optician when it was K & G Roskrow. I met Anthony shortly after he acquired the business and was very impressed with him. He and his team provide a first class experience, which is very thorough and customer focused, which contrasts with the franchised-owned national chains. I love the look and quality of my new frames – I have always worn Silhouette but am now enjoying Orgreen. I would have no hesitation in recommending Clarke & Roskrow Optometrists to any friends and family.
I love your friendly, professional way of dealing with your clients. The experience is so much nicer, I feel like you are listening and seem so up-to-date with the ophthalmology world! Thank you!
A new team but very friendly and pleased with the service. My new glasses are comfortable and brighten-up my face. I’ve had lots of compliments about my new glasses. I was interviewing someone for quite a senior job and they said “I must tell you – I love your glasses!” in the middle of the interview! The help I got in choosing my glasses was great; I was encouraged to “push the boat out” with the choice and it was the right decision, thanks!
I was recommended by a friend. Professional and personal service, attention to detail and good aftercare. You are more meticulous (than other Opticians) with more determination to get things done right. My new glasses provide me with clearer vision, are very lightweight and stylish.
I am very pleased with your practice. Professional throughout and friendly service. My new glasses are superb and extremely comfortable. Thank you.
The service was far more personal, very friendly, and I felt that they were genuinely interested in choosing the right glasses for me; I was never hurried or rushed into making a decision. My new glasses have the “wow” factor and are totally different from any glasses I have had before. So many people have commented on my glasses and how much they suit me! I would never have had the confidence to choose these glasses without the help of your fantastic staff (David Pinborough, Dispensing Optician). I have also now invested in some fantastic sunglasses – I can now see properly and look great in both pairs of glasses!
I chose Clarke & Roskrow Optometrists simply because Mr. Anthony Clarke purchased the Company – I have followed Mr. Clarke since he first qualified. My experiences at the hands of Mr. Clarke could not have been bettered and I have the utmost trust in him. I owe the sight in my left eye to his skill having observed a tear in my retina during a routine eye test. He arranged an immediate visit to The LRI Emergency Eye Department. The doctors at the LRI were unable to see the damage. I was told to go home by 5 or 6 Doctors because I had no such tear. My faith in Anthony was such that I refused to go home and insisted on seeing a Consultant that same day. I was seen by the Retina Specialist after being there for 5 hours or more and he confirmed Anthony’s findings & praised him for both his observation and advice to me. I had laser surgery and this damage was repaired. I will always owe Anthony my gratitude and loyalty; why would I go elsewhere?
I will continue to use Clarke & Roskrow Optometrists – genuine staff, efficient and helpful. I like to support local businesses.
Very friendly and professional…a constant quality of service and a very thorough eye test. My glasses give me perfect vision and they are stylish and fashionable. Very good after sales service.
Both my husband & I have been so impressed by the professional care that we have received at Clarke & Roskrow Optometrists. You know that your eyes (which are so precious) are in the hands of people who have the knowledge and most of all who care so much about what they do.
I had been a client of Mr Clarke when he worked at a differenct practice, having been recommended by my daughter when we moved to Leicestershire, and had confidence in his ability and care. The Dispensing Optician (David Pinborough) is also very efficient and reassuring. My glasses are stylish, light and comfortable.
Your Dispensing Optician (David Pinborough) is a charming and helpful addition to your practice.
I know that Anthony is a much respected figure in the optical world, especially for his specialist work at the Leicester Royal Infirmary. I was delighted when I heard that he had branched out on his own. The feeling of not being rushed and to be in the hands of someone who knows what they are doing is very reassuring. My new glasses are light, fashionable (so I’ve been told!) and the field of vision they give me is much greater and clearer than my previous pair of varifocals.
I prefer the personal service with continuity of personnel & I like Church Street! I now have modern frames which flatter (Etnia Barcelona range), about which people pay compliments.
I would definitely recommend Clarke & Roskrow Optometrists as excellent opticians. I have never had such a comprehensive eye examination. My spectacles are lightweight but also smart. I sometimes forget I am wearing them!
I certainly feel that I had a thorough eye exam and was very well taken care of. Nothing was too much trouble.
I was recommended to Mr Clarke by my Consultant Ophthalmologist. Mr Clarke has great patience – he never hurries you, it’s as if you are his only patient.
My new glasses (varifocals) are a complete revelation. I have never tried them before but they are fab! And my new frames are too. Friendly & informative service that inspires complete confidence.
A very thorough, caring, professional and personal one-to-one service. I returned to the practice following my husband’s very successful visit to you. Please carry on doing what you do and the way you do it. Personal service counts for such a lot.
I was a little apprehensive about the change of ownership, but having now met Anthony & having my new glasses prescribed by him I am very satisfied. For overall quality, service and aftercare you are the best!
My latest pair of glasses are the best I’ve had in years. I can see more clearly and comfortably than I have for a long time. They have restored my confidence to go out and about again. I now feel that I amin the hands of someone who understands the difficulties I have with my eyes and who will help me by providing expert diagnostic skills and prescribing appropriately.
I always enjoy visiting Clarke & Roskrow Optometrists. They make a sight-test a good experience and the “after sales” service is excellent.
I came in to meet Mr Clarke after he arrived and was charmed! The service is more personal and I feel that your experience really shows in how you deal with your clients. Everyone is so pleasant and helpful.
Thank you for making the whole process of wearing glasses so easy. Their lightweight, comfortable to wear and so convenient as I can no see close-to and far away with a single pair of glasses. I am very pleased with the personal, friendly and efficient service.
I have always experienced a high level of care and attention. Mr Clarke is knowledgeable, professional and personable. I wouldn’t go anywhere else.
Clarke & Roskrow Optometrists is a comfortable and welcoming environment. The experience was personal and detailed, I really felt that I was in expert hands. My new glasses are stylish, modern and comfortable to wear. I’ve now got the best view of the world I’ve had for years!
The friendly manner and welcome is above the norm. We moved to Clarke & Roskrow Optometrists from another local practice and have not regretted it. The eye care experienced has been excellent and the choice of frame styles was very good. The comfort ensured by Anthony Clarke is excellent, the quality above the norm, and the instructions on their care was clear. We shall continue to use Clarke & Roskrow Optometrists because of their knowledgeable care of our eyes, and the service provided by all members of staff.
Clarke & Roskrow Optometrists were recommended to me by a friend. Friendly & helpful service. Very thorough sight-test with clear explanation and advice.
I love Anthony’s glasses – they always look so stylish!
Best prescription sunglasses I’ve ever had, thank you so much! The prescription and fit are perfect!
I really feel that I can rely on your expertise – thank you.
Thank you to you & your staff for all the help and superb service you gave me recently when I came in for an eye test and new glasses. Your recommendations as far as the frame (Lindberg) was concerned have proven spot-on and everyone is always so friendly and professional. Thank you.
Convenient, good & friendly service with a real focus on the needs of the customer. I have been to a number of opticians & you are by far the best I have experienced. My new glasses are fashionable & comfy to wear. Customer service is key, and it’s the little things you do that make all the difference, thank you.
Excellent personal service & very friendly staff. My glasses suit my face & are very “on-trend”. Nothing was too much trouble –highly recommended!
Mr Clarke took great care & attention during my sight-test. My new spectacles fit well, are comfortable, and look great! Thank you for excellent service.
I am extremely pleased & confident in Mr Clarke’s abilities. I have complex eye conditions & I need an excellent Optometrist.
An excellent sight-test, more comprehensive than others I’ve had in the past.
I’ve used a number of opticians in the past, but I have found the services here at Clarke & Roskrow more friendly, more personal and attentive. My new glasses do the job extremely well – I have the latest varifocal lenses and most of the time it feels as though I’m wearing contact lenses! I was so happy with them that I ordered a second pair exactly the same just in case anything happens to the original pair! I will continue to use Clarke & Roskrow Optometrists – a very pleasant, professional service & experience.
What do I like about my new glasses? Everything!
Keep up the good work!
An excellent & sympathetic service